Shipping Policy
1. Overview
Thank you for shopping with Everdries!
This Shipping Policy outlines how orders are processed, shipped, and delivered.
By placing an order on our website, you agree to the terms and conditions below.
2. Order Processing Time
All orders are processed within 1–5 business days after payment confirmation.
During high-demand periods, processing may take slightly longer.
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Please note that orders are not processed or shipped on weekends or public holidays.
3. Shipping Times
Delivery times vary depending on your location and local customs clearance.
Typical estimated delivery times are as follows:
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–15 business days |
| Canada | 10–20 business days |
| Europe | 7–18 business days |
| Australia & New Zealand | 10–20 business days |
| Latin America | 15–30 business days |
| Rest of the World | 15–35 business days |
These are estimated times only and may vary due to factors beyond our control (weather, customs delays, or courier issues).
4. Tracking Your Order
Once your order is shipped, you will receive a tracking number by email within a few days.
You can track your order directly on our website or through official courier platforms.
Tracking updates may take 3–7 business days to appear after dispatch.
If your tracking number does not show updates, don’t worry — international tracking may take time to sync across carriers.
5. Shipping Costs
Shipping fees are calculated at checkout and depend on your location and the items purchased.
We sometimes offer free shipping promotions, which will be clearly stated on the product page or checkout.
Customs duties, taxes, or import fees (if applicable) are the responsibility of the buyer.
6. Wrong Address Disclaimer
It is the customer’s responsibility to provide accurate shipping details at checkout.
If you enter an incorrect or incomplete address, please contact us immediately at support@[yourstore].com.
Once the order has been shipped, we are unable to change the address or redirect the package.
Everdries is not responsible for orders shipped to an incorrect address provided by the customer.
7. Delays & External Factors
Occasionally, delivery delays may occur due to:
- Customs inspections or international regulations;
- Weather conditions, strikes, or natural events;
- High seasonal volume (e.g., holidays or major sales).
We kindly ask for your patience during such periods.
Everdries will always assist you in tracking your order and communicating with the shipping carrier.
8. Lost or Stolen Packages
Everdries is not responsible for lost or stolen packages after delivery confirmation.
If your tracking information shows the order as delivered but you haven’t received it, please:
- Check with family members, neighbors, or building management;
- Contact your local post office or courier directly;
- Notify our support team — we’ll help you open an investigation with the carrier.
If the package is confirmed as lost in transit, we may offer a replacement or refund after the courier’s investigation is completed.
9. Pre-Orders or Multiple Items
If your order includes pre-order or back-ordered items, all products will be shipped together once available unless otherwise stated.
Orders containing multiple items may be shipped separately to ensure faster delivery, depending on warehouse location and availability.
10. Customs, Duties, and Taxes
All international orders may be subject to customs duties, import taxes, or other local charges imposed by your country.
These fees are not included in the purchase price and are the customer’s responsibility.
Everdries cannot predict or control such charges.
11. Undeliverable or Returned Packages
If a package is returned to us due to an incorrect address, unclaimed delivery, or refusal to pay customs fees, the customer will be responsible for the return shipping costs and any applicable reshipping fees.
Refunds for unclaimed or undeliverable packages will be issued minus original shipping costs, once the product is received back at our warehouse.
12. Shipping Confirmation & Updates
You will receive the following notifications:
- Order Confirmation – immediately after purchase.
- Shipping Confirmation – once your order leaves our warehouse.
- Tracking Updates – automatically sent as your package progresses.
13. Delivery Guarantee
If your order has not arrived within 45 days (depending on the destination), please contact our support team.
We will investigate and, if confirmed delayed or lost, we may offer a replacement or full refund according to your situation.
14. Contact Information
If you have any questions or issues related to shipping or delivery, please contact us at:
📧 everdries.support@gmail.com